There is more to Rotary than burger flips, fundraising golf tournaments, and Zoom events!

Rotary has a team of volunteers from the Rotary Clubs of District 6330 Passport, Meaford, Paisley, Southampton, Thornbury Clarksburg, Walkerton, and Wiarton working 7 days a week from 8 till 8 in 3 hour shifts supporting the Community Connection call centre operation.
The volunteers work from their own homes and provide surge capacity to the call centre,
supporting the Grey Bruce Health unit in providing local on-demand personal support to callers needing advice and help in booking a COVID-19 vaccination.
After a short intensive course volunteers can sign up for shifts to provide advice and assistance to callers. Typically, a volunteer will handle around 30 calls in a 3 hour shift. Numbers vary depending on call volumes and the complexity of the query.
Past District Governor Don Moore, who is coordinating the volunteer team within Grey Bruce said. “Most callers are concerned on how to book a vaccination appointment?  Some callers just want to vent on why the vaccination rollout is not happening faster and others are very grateful to speak and share their concerns and issues to someone from a call centre situated within the Grey Bruce area. The availability of vaccination appointments is always dependent upon the flow of vaccines into the Grey Bruce Health Unit.”
Southampton Rotarian Tony Sheard said. “I am surprised how quickly I became familiar and comfortable with the role of helping and reassuring our callers. One funny moment was when I was and asked because of my British accent was the call centre in the UK!”